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消费投诉维权渠道
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消费投诉需提供的材料
消费者的基本情况,包括消费者姓名、证件号码、保单信息、联系方式等。
被投诉人的基本情况,包括被投诉机构或被投诉人员相关信息等。
投诉请求,主要事实和理由,相关依据和证明材料。
消费投诉处理时效
公司将依照相关法律法规、合同约定,公平公正做出处理决定。
(1)对于事实清楚、争议情况简单的消费投诉,自公司受理之日起15日内做出处理决定并告知消费者。
(2)对于情况复杂的消费投诉,自公司受理之日起30日内做出处理决定并告知消费者;情况特别复杂或者有其他特殊原因的,公司将与消费者沟通,视情况延长处理期限,延长期限不超过30日。
消费投诉处理流程
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